Privacy Policy

1. Introduction

LucidRank ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility intelligence platform and related services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Email address, name, and password when you create an account
• Payment Information: Billing details processed through secure third-party payment processors
• Audit Data: Website URLs and domains you submit for AI visibility analysis
• Communications: Messages you send to us through support channels
• Profile Data: Any additional information you choose to add to your profile

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and click patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs including access times, pages viewed, and system activity
• Cookies and Tracking: Data from cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may collect information from:

• Authentication Providers: When you sign in through third-party services
• AI Models: Responses from AI platforms we query for your audits
• Public Sources: Publicly available information about websites being audited

3. How We Use Your Information

We use your information to:

• Provide Services: Conduct AI visibility audits and generate reports
• Account Management: Create and maintain your account
• Communication: Send service updates, notifications, and support responses
• Improvement: Analyze usage patterns to enhance our Service
• Security: Detect and prevent fraud, abuse, and security issues
• Legal Compliance: Meet legal and regulatory requirements
• Marketing: Send promotional content (with your consent where required)

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your data based on:

• Contract: To provide the Service you've requested
• Legitimate Interest: To improve our Service and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Payment processors for billing
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Customer support platforms
• Email service providers

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or abuse
• Protect user safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to personal data
• Security Audits: Regular security assessments and monitoring
• Compliance: SOC 2 Type II certified security practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Account data is typically retained for 7 years after account deletion for legal and business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at d@devkonic.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze how you use our Service
• Provide personalized content and recommendations
• Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other appropriate transfer mechanisms as required by law

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

14. Supervisory Authority

If you are located in the European Union and believe we have not adequately resolved your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.